Privacy Policy

Last Updated: June 25, 2026

Better Air Spokane respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have when you visit our website, request a quote, schedule service, communicate with us, or use our air duct cleaning, dryer vent cleaning, filter-related, or indoor air quality services.

Information We Collect

We may collect information that you provide directly to us, including your name, phone number, email address, service address, billing or payment-related information, appointment details, service request details, photos or notes related to your service, and messages you send through our website, scheduling forms, email, phone, voicemail, or text message.

We may also collect basic website usage information, such as browser type, pages visited, referral source, general analytics data, and similar information if enabled through our website platform or related tools.

How We Use Your Information

We use your information to respond to quote requests and service inquiries, schedule, confirm, and manage appointments, provide air duct cleaning, dryer vent cleaning, filter-related, and related indoor air quality services, send appointment reminders and technician arrival updates, send service photos, invoices, receipts, or payment links, provide customer support, follow up after service, request reviews or feedback related to completed service, maintain business records, improve our website and customer experience, and comply with legal, tax, accounting, operational, or recordkeeping requirements.

SMS/Text Messaging Privacy

If you provide your mobile phone number and choose to receive text messages from Better Air Spokane, we may use your phone number to send SMS/MMS messages related to your service request, quote, appointment, technician arrival updates, service photos, invoices, receipts, missed-call follow-up, voicemail follow-up, customer service follow-up, review requests related to completed service, and other service-related communication.

Message frequency varies based on your quote request, appointment activity, and communication preferences, but is typically no more than 4 messages per month unless you are actively scheduling or receiving service. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or by contacting us at 509-309-0939 or [email protected].

Consent to receive SMS/MMS text messages is not required to purchase goods or services from Better Air Spokane.

Better Air Spokane does not sell, rent, or share mobile opt-in information, phone numbers, or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

Sharing Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share limited information with trusted service providers only as needed to operate our business, provide services, process payments, manage scheduling, send messages you requested, maintain records, or comply with legal requirements.

Examples may include scheduling tools, website hosting providers, payment processors, communication providers, customer management tools, analytics tools, or other operational service providers.

Payment Information

If you make a payment, payment information may be processed by a third-party payment processor. Better Air Spokane does not intentionally store full payment card details unless required for business operations and handled through appropriate service providers.

Photos and Service Documentation

We may take photos, notes, or records related to the services we provide. This may include before-and-after photos, equipment photos, access areas, vents, returns, ductwork, dryer vents, furnace areas, or other relevant service details.

These records may be used for customer communication, service documentation, quality control, training, internal business records, or to help explain findings and recommendations.

We will avoid intentionally sharing personal or sensitive household information in public marketing materials without appropriate care.

Data Security

We use commercially reasonable safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We keep information only as long as reasonably necessary for business, customer service, legal, tax, accounting, operational, or recordkeeping purposes.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.

You may opt out of SMS/MMS text messages by replying STOP.

You may contact us directly if you need help updating your communication preferences.

Children’s Privacy

Our services are intended for adults, homeowners, tenants, property managers, real estate professionals, or authorized occupants. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Better Air Spokane

28 W 3rd Ave Ste 102

Spokane, WA 99201

Phone: 509-309-0939

Email: [email protected]

Website: https://www.betterairspokane.com

SMS Consent: https://www.betterairspokane.com/sms-consent

Privacy Policy

BETTER AIR SPOKANE